Official Luthiers Forum!

[QUOTE=Pwoolson]
I've said it before and I'll say it again.
UNITED STATED POSTAL SERVICE REGISTERED PRIORITY MAIL
It never touches an automated machine or conveyer belt. It's carried to and fro by a person that has signed a log saying he/she did so (so there's accountability). [/QUOTE]

This is what I do also. Besides REGISTERED service costs LESS to insure since there is the package NEVER exchanges hands without some one signing for it. My customers would love to get their guitars overnight but its not worth the risk! 2-3 safe days...thats it!

_________________
Peter M.
Cornerstone Guitars
http://www.cornerstoneukes.com

I also use USPS registered and have never had a problem. Now airlines... that is another story but it ended well.

Very nice tip. Calling the CEOs office works quite well also. Most of the tiem you have to leave a message but it works if you leave them over and over.


[QUOTE=Pwoolson] The customer service people of big companies are not usually empowered to make any decisions. I learned the following "trick" from a boss of mine when I had to make a USP claim (not a guitar) some time ago.
"hello this is Trixie, how can I help you?"
"Hi Trixie, my name is Paul Woolson, can you please tell me the name of your direct supervisor?" (This stated in a very pleasant, not threatening voice)
"Sure her name is Linda"
"And Trixie, could you tell me the name of Linda's direct supervisor please?"
At this point they usually get a bit flustered.
"Uh, his name is Bob"
"And what is Bob's extension number"
If you get it, you now have the ear of a person that can make decisions. This is the person you want to call daily or twice a day to get your problem solved.
If Trixie says she can't give that information, at least get her direct supervisors direct extension number and try to get the information from Linda.
I had good luck with this. Use the person's name when speaking to them as it shows them that you know who to report if they act up.
[/QUOTE] alambert39058.6072916667